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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-12-2023 05:21 AM - edited ‎03-12-2023 05:23 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi i'm unable to use my hp c4200 series with my pc desktop win 10 home 64....where could i download the latests drivers...??

i tried here:

https://support.hp.com/it-it/drivers/selfservice/hp-photosmart-c4200-all-in-one-printer-series/31927...

but realize it is not yet supported...

i'm so very upset cause i have to scan important docs...so i'm very anxious...

is there any one how could help me..??

thxs so much in adv from the deep of my heart

cheers

 

1 person had the same question
5 REPLIES 5

‎03-12-2023 06:50 AM

HP Recommended

Hello, 

 

You may have to use HP SMART APP which is a one stop for Print and Scan needs and many more features,

https://support.hp.com/sg-en/document/ish_1716406-1413451-16

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎03-12-2023 09:02 AM - edited ‎03-12-2023 09:03 AM

HP Recommended

hi, first thxs for yr attn

just done...it replyes it is no able to find it...but i've insert correctly my usb...and tried various ports usb of my pc...i do not have wifi or bluetooth and i do not have a mobile....pls help me...thxs again cheers

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‎03-12-2023 09:56 AM

HP Recommended

Hello, 

 

Please try the below listed steps..

 

Scanning documents and photos:

Complete scan jobs with a Windows app that works with the built-in driver.

  • Windows Fax and Scan: In Windows, search for and open Fax e scanner di Windows. Click Rescan , then select your printer.
  • Windows Paint: In Windows, search for and open Paint. Click File > From Scanner or Camera .
  • Windows Scanner app: In Windows, search for and open the app Scanner Windows. If it is not listed, go to Windows Scanner (in English) to install it.
Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎03-12-2023 11:59 AM - edited ‎03-12-2023 04:56 PM

HP Recommended

hi, first thxs so much again

this first step works:

Windows Fax and Scan: In Windows, search for and open Fax e scanner di Windows. Click Rescan , then select your printer.

 

BUT  why i'm not able to use hp software as in the past...??

i found the PS AIO C4200 istaller that i used and that i've back up but now there is no way to install correctly on my pc..

see the pictures i'ver attached , thxs for yr helping but i'd like to be able to use yr hp sw again....cheers

so why i'm not able to use the hp software...??Immagine.jpgImmagine2.jpgImmagine3.jpg

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‎03-13-2023 11:04 AM

HP Recommended

no one has any idea...??

the printer works fine with fax scanner for windows and with paint so is very very astonishing is no able to work with hp software....also with the latest app hp smart...it is very very ridicolous

what a big shame....

😞

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